Switchboard Operator - Guest Services, Casual, Evenings

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Customer Service
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0052202 Requisition #
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Provides switchboard operations to Marianjoy Rehabilitation Hospital and sometimes provides guest services functions as well.
 
Switchboard
  • Answers, screens and directs all internal and external phone calls.
  • Ensures the conveyance console and Telecommunications Device for the Deaf (TDD) are operational and reports repair issues to Information Services.
  • Pages personnel over the intercom system or by pocket and/or radio pagers, as requested.
  • Communicates with Safety team and Engineering department during any emergency calls and/or fire alerts via two-way radio and follows up with written documentation.
  • Informs individuals in the hospital of fire drills, disaster drills and other hospital issues by making overhead announcements as directed per policy or by security or safety officer
Hospital Support
  •  Provides project support to the department as assigned by supervisor
Reception
  • Welcomes all visitors, vendors and business partners and directs them to the proper location.
  • Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners.
  • Assures that policies and procedures related to visiting hours/visitation and safety are enforced
  • Updates inpatient phone list and maintains room and ext. list
  • Provides visitors with wheelchairs, escort or general information as needed.
  • Provides vending machine refunds
  • Received floral deliveries and assures they are delivered to proper person.
  • Provides patient room #’s to ambulance/medicar drivers as needed.
  • Assures front desk and lobby areas remain clean, net and organized
WFH Values
 

•           Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the WFH Values

 

Required:

  • High School or Equivalent (GED)
  • Previous switchboard experience  
  • 0-2 years of experience
  • Computer experience in a Windows environment is required

  • Strong communication skills, with the ability to work independently are required  

  • Ability to interface with a variety of people and provide the highest level of customer service is required.                                       

       

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