Patient Liaison - NeuroSurgery, Full-time, Days

📁
Customer Service
📅
0050983 Requisition #
Share this Job

Manages schedules to make best use of all resources including providers, rooms and equipment. Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization. Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed. Registers patients and schedules or coordinates the scheduling of appointments. Provides patient education information and/or materials as needed. Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors. Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations. Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care. May perform other duties as assigned.

Required:
  • High School Diploma or GED equivalent.
  • 2 years previous healthcare experience.
  • Experience in a customer service role.
 
Preferred:
  • Bachelor’s degree.
  • Previous experience with an electronic medical record system.
  • Knowledge of medical terminology.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Illinois, Chicago | Main Campus

📁 Customer Service

Illinois, Chicago | Main Campus

📁 Customer Service

Illinois, Chicago | Main Campus

📁 Customer Service

Connect with NM on Social Media

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

Access to NMHC resources through this system is subject to the terms of the NORTHWESTERN MEMORIAL HEALTHCARE INFORMATION ACCESS AND CONFIDENTIALITY AGREEMENT. This system may be accessed and used by authorized personnel only. Authorized users may only perform authorized activities and may not exceed the limits of such authorization. Disclosure of information found in this system for any unauthorized use is strictly prohibited. All activities on this system are subject to monitoring.