Operations Coordinator - Patient Accounting, Full-time, Days

0050466 Requisition #
Thanks for your interest in the Operations Coordinator - Patient Accounting, Full-time, Days position. Unfortunately this position has been closed but you can search our 1,289 open jobs by clicking here.


·         Bachelor’s degree in an applicable field of study, or equivalent work experience.

·         Minimum of five (5) years of progressive work experience with a call center, patient customer service, and/or self-pay collections with supervisory experience.

·         Knowledge of hospital and physician base patient management and automated systems.

·         Able to effectively supervise a team composed of direct and indirect reporting relationships.

·         Ability to perform mathematical calculations.

·         Excellent communication skills when dealing with patients, authorized guarantors, public, co-workers, and professional offices.

·         Advanced knowledge of medical terminology, insurance plan payment practices and billing requirements. Extensive experience and knowledge of PC applications, including Microsoft Office and Excel.

·         Knowledge of and detailed understanding of all negotiated agreements.

·         High-level problem solving, analytical, and investigational skills.

·         Excellent internal/external customer service skills.

·         Excellent communication skills to include oral and written comprehension and expression.

·         Ability to: Learn quickly and meet continuous timelines.

·         Exhibit behaviors consistent with principles of excellent service.

·         Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment.

·         Exhibit behaviors consistent with standards of performance improvement and NMHC values.



·         Bachelor’s degree in an applicable field of study.

·         Knowledge of Epic Systems.

·         Knowledge of Epics Single Billing Office module.

·         Knowledge of Process Improvement methodologies such as LEAN/Six Sigma.

·         Detail-oriented, good organizational skills, and ability to be self-directed.

·         Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere.

·         Flexibility to perform other tasks as needed in an active work environment with changing work needs. Knowledge of NMHC systems.

·         Knowledge of NMHC policies and procedures.


Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Connect with NM on Social Media

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

Access to NMHC resources through this system is subject to the terms of the NORTHWESTERN MEMORIAL HEALTHCARE INFORMATION ACCESS AND CONFIDENTIALITY AGREEMENT. This system may be accessed and used by authorized personnel only. Authorized users may only perform authorized activities and may not exceed the limits of such authorization. Disclosure of information found in this system for any unauthorized use is strictly prohibited. All activities on this system are subject to monitoring.