Operations Coordinator - Patient Accounting, Full-time, Days

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Accounting/Finance
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0050466 Requisition #
Thanks for your interest in the Operations Coordinator - Patient Accounting, Full-time, Days position. Unfortunately this position has been closed but you can search our 1,289 open jobs by clicking here.

Required:

·         Bachelor’s degree in an applicable field of study, or equivalent work experience.

·         Minimum of five (5) years of progressive work experience with a call center, patient customer service, and/or self-pay collections with supervisory experience.

·         Knowledge of hospital and physician base patient management and automated systems.

·         Able to effectively supervise a team composed of direct and indirect reporting relationships.

·         Ability to perform mathematical calculations.

·         Excellent communication skills when dealing with patients, authorized guarantors, public, co-workers, and professional offices.

·         Advanced knowledge of medical terminology, insurance plan payment practices and billing requirements. Extensive experience and knowledge of PC applications, including Microsoft Office and Excel.

·         Knowledge of and detailed understanding of all negotiated agreements.

·         High-level problem solving, analytical, and investigational skills.

·         Excellent internal/external customer service skills.

·         Excellent communication skills to include oral and written comprehension and expression.

·         Ability to: Learn quickly and meet continuous timelines.

·         Exhibit behaviors consistent with principles of excellent service.

·         Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment.

·         Exhibit behaviors consistent with standards of performance improvement and NMHC values.

 

Desired:

·         Bachelor’s degree in an applicable field of study.

·         Knowledge of Epic Systems.

·         Knowledge of Epics Single Billing Office module.

·         Knowledge of Process Improvement methodologies such as LEAN/Six Sigma.

·         Detail-oriented, good organizational skills, and ability to be self-directed.

·         Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere.

·         Flexibility to perform other tasks as needed in an active work environment with changing work needs. Knowledge of NMHC systems.

·         Knowledge of NMHC policies and procedures.


 

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Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

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