Director of Operations, Surgical Services (Support Services), Full-Time, Days

📁
Director
📅
0050830 Requisition #
Share this Job
  • Aligns Surgical Services (SS) anesthesia support, process improvement, scheduling, perfusion and sterile processing and other SS support services across multiple clinical departments within Northwestern Memorial Hospital (NMH) to fulfill the mission, vision and strategy of NM SS and NMH
  • Fosters interdepartmental collaboration and communication across the hospital to implement SS initiatives and create a positive patient, physician and staff experience
  • Manages, counsels and drives engagement of Clinical Support Services staff (including perfusionists, surgery schedule support, anesthesia support, sterile processing and other SS support staff)
  • Tracks support staff satisfaction and manages improvement initiatives to improve it
  • Develops, oversees the budget for staff and instrumentation; tracks variance to the budget and monitors expenses and to properly steward NMH resources
  • Collaborates closely with Infection Prevention and NMH Quality to ensure department adheres to hospital and regulatory policies and procedures
  • Monitors performance metrics (e.g., regulatory, scheduling and quality metrics) to optimize SS resource utilization; identifies root cause of issues and escalates to the proper bodies and takes appropriate actions to resolve any issues
  • Drives patient experience and satisfaction to exceed industry standard
  • Promotes a collaborative, supportive culture within and outside of Clinical Support Services and SS


Required:           
  • Master’s Degree
  • Expert in process improvement methodologies
  • Excellent communication and interpersonal skills
  • Proven skills in leadership, planning and quality
  • Excellent project management, analytical, and problem solving skills
  • Ability to work with a diverse group of healthcare professionals in a matrix environment
#LI-VZ1

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Please try again.

Oops!

Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.

Connect with NM on Social Media

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

Access to NMHC resources through this system is subject to the terms of the NORTHWESTERN MEMORIAL HEALTHCARE INFORMATION ACCESS AND CONFIDENTIALITY AGREEMENT. This system may be accessed and used by authorized personnel only. Authorized users may only perform authorized activities and may not exceed the limits of such authorization. Disclosure of information found in this system for any unauthorized use is strictly prohibited. All activities on this system are subject to monitoring.