Director of Operations, Surgical Services (Support Services), Full-Time, Days

0050830 Requisition #
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  • Aligns Surgical Services (SS) anesthesia support, process improvement, scheduling, perfusion and sterile processing and other SS support services across multiple clinical departments within Northwestern Memorial Hospital (NMH) to fulfill the mission, vision and strategy of NM SS and NMH
  • Fosters interdepartmental collaboration and communication across the hospital to implement SS initiatives and create a positive patient, physician and staff experience
  • Manages, counsels and drives engagement of Clinical Support Services staff (including perfusionists, surgery schedule support, anesthesia support, sterile processing and other SS support staff)
  • Tracks support staff satisfaction and manages improvement initiatives to improve it
  • Develops, oversees the budget for staff and instrumentation; tracks variance to the budget and monitors expenses and to properly steward NMH resources
  • Collaborates closely with Infection Prevention and NMH Quality to ensure department adheres to hospital and regulatory policies and procedures
  • Monitors performance metrics (e.g., regulatory, scheduling and quality metrics) to optimize SS resource utilization; identifies root cause of issues and escalates to the proper bodies and takes appropriate actions to resolve any issues
  • Drives patient experience and satisfaction to exceed industry standard
  • Promotes a collaborative, supportive culture within and outside of Clinical Support Services and SS

  • Master’s Degree
  • Expert in process improvement methodologies
  • Excellent communication and interpersonal skills
  • Proven skills in leadership, planning and quality
  • Excellent project management, analytical, and problem solving skills
  • Ability to work with a diverse group of healthcare professionals in a matrix environment

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