Billing Coordinator - Executive Health, Full-time, Days

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Patient Accounting Support
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0050022 Requisition #
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Provides daily patient billing consultations, in person and by phone, including answering questions regarding program management fees, explanation of benefits forms and insurance coverage. Collects program management fees and completes daily encounter forms for patient billing. Prepares daily accountability/batch reconciliation for Corporate Billing. Manages Program 24/7 including processing payments, tracking expirations and sending written correspondence to patients when needed. Ensures all patient billing for executive physicals is billed accurately. Audits all executive physical patient billing, documents payment in practice management system and submits to NMH Accounts Payable for payment. Responds to corporate and patient inquiries regarding billing, tracks the issues and ensures they are resolved quickly. Identifies patterns of billing errors and works collaboratively with department manager and outside entity to improve processes as needed. Runs monthly NEH Accounts Payable report to monitor percentage of outstanding invoices and works with specialist offices to improve timeliness of billing.
Required:
  • Some college education or Associates degree.
  • Zero (0) to two (2) years’ experience in a relevant role.
  • Excellent written and verbal communication skills; ability to communicate effectively with patients, physicians, colleagues and corporate clients.
  • Strong customer service skills; ability to diffuse and resolve problematic situations.
  • Excellent time management skills, ability to multi-task.
  • Strong problem-solving and issue resolution experience.
  • Good organizational skills, be able to prioritize multiple activities and deliver quality service.
 
Preferred:
  • Bachelor’s degree.
  • Computer skills: Systems utilized include Microsoft Office (specifically Excel), Medical Manager, Primes, NEXHIS and Instamed, EPIC.

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Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

Access to NMHC resources through this system is subject to the terms of the NORTHWESTERN MEMORIAL HEALTHCARE INFORMATION ACCESS AND CONFIDENTIALITY AGREEMENT. This system may be accessed and used by authorized personnel only. Authorized users may only perform authorized activities and may not exceed the limits of such authorization. Disclosure of information found in this system for any unauthorized use is strictly prohibited. All activities on this system are subject to monitoring.