Customer Service at Northwestern Medicine

Customer Service Opportunities at Northwestern Medicine

Customer Service Opportunities at Northwestern Medicine

Explore Careers at Northwestern Medicine

Answers and directs all hospital and physician answering service calls. Initiates emergency codes, messages and incoming calls in accordance with Hospital guidelines. Provides service for physicians subscribing to the Cadence Health Answering Service, and responds according to documented physician procedures. Provides in-house and long range paging for physicians and...

0022238 Requisition #

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Registers and schedules patients for surgical and pre-operative procedures. Inform patients of their financial responsibilities. Provide patients with surgical and procedural information and instructions as appropriate. Obtains and/or facilitates pre-certification as required. Maintains calendars and schedules related to surgical and pre-operative procedures. Answers all...

0019977 Requisition #

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The Guest Service Representative acts as a greeter, transporter, and service ambassador for patients, guests and vendors. He/she provides information regarding hospital events, activities and is able to provide accurate directions to all CDH departments. He/she works closely with the volunteers to assure that excellent customer service is delivered on a consistent basis...

0011798 Requisition #

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Under direct supervision of Practice Manager/Coordinator, responsible for greeting patients, scheduling appointments, perform various medical practice business related duties, acts as liaison between patient and practice.

0022544 Requisition #

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Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check-in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations....

0019975 Requisition #

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ESSENTIAL FUNCTIONS: Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check-in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient...

0022555 Requisition #

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Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patients First service standards. Schedules studies for patients who walk-in but cannot be immediately accommodated within the schedule. Obtains and verifies patient demographics, clinical data/orders, and financial and insurance...

0022621 Requisition #

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The Call Center Representative is responsible for handling all calls coming into the Consolidated Service Center. Provides outstanding and professional Customer Service to all callers. Schedules patient appointments and enters/verifies patient demographics. Takes accurate phone messages and routes appropriately.

0022492 Requisition #

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Provides convenient access to hospital services to patients and physicians' offices. Maximizes hospital reimbursement by efficiently scheduling patients and securing accurate demographic, insurance, financial, and clinical information in the hospital information systems.

0019932 Requisition #

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Performs unit-based reception, clerical, medical record and patient registration functions. Is capable of setting priorities and handling emergency situations in a calm manner. Is customer oriented and able to communicate with all levels of staff and patients and their families. Serves as a liaison between patient care units and all other patient related departments....

0022802 Requisition #

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Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

Access to NMHC resources through this system is subject to the terms of the NORTHWESTERN MEMORIAL HEALTHCARE INFORMATION ACCESS AND CONFIDENTIALITY AGREEMENT. This system may be accessed and used by authorized personnel only. Authorized users may only perform authorized activities and may not exceed the limits of such authorization. Disclosure of information found in this system for any unauthorized use is strictly prohibited. All activities on this system are subject to monitoring.