Customer Service at Northwestern Medicine

Customer Service Opportunities at Northwestern Medicine

Customer Service Opportunities at Northwestern Medicine

Explore Careers at Northwestern Medicine

ESSENTIAL FUNCTIONS: The Patient Access Associate is accountable for ensuring the Best Pre-service Experience for each patient seeking diagnostic services at Northwestern Memorial Hospital. The foremost duty of the Patient Access Associate is to warmly welcome each patient, convey our appreciation for their decision to choose Northwestern Memorial for their service, and...

0022967 Requisition #

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Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check-in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations....

0022764 Requisition #

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Manages schedules to make best use of all resources including providers, rooms and equipment.Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment...

0023336 Requisition #

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***This role will support Kishwaukee and Valley West locations*** This position is responsible for interacting with patients, insurance companies, attorneys and medical facilities to coordinate timely release of information which supports best patient experience and exceptional financial performance. Review release of information requests and subpoenas to ensure adherence...

0023541 Requisition #

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Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patients First service standards. Schedules studies for patients who walk-in but cannot be immediately accommodated within the schedule. Obtains and verifies patient demographics, clinical data/orders, and financial and insurance...

0023295 Requisition #

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Performs unit-based reception, clerical, medical record and patient registration functions. Is capable of setting priorities and handling emergency situations in a calm manner. Is customer oriented and able to communicate with all levels of staff and patients and their families. Serves as liaison between patient care units and all other patient related departments....

0024100 Requisition #

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Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check-in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations....

0023885 Requisition #

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Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check-in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations....

0023972 Requisition #

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Under direct supervision of Practice Manager/Coordinator, responsible for greeting patients, scheduling appointments, perform various medical practice business related duties, acts as liaison between patient and practice.

0017745 Requisition #

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Under direct supervision of Practice Manager/Coordinator, responsible for greeting patients, scheduling appointments, perform various medical practice business related duties, acts as liaison between patient and practice.

0023696 Requisition #

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Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

Access to NMHC resources through this system is subject to the terms of the NORTHWESTERN MEMORIAL HEALTHCARE INFORMATION ACCESS AND CONFIDENTIALITY AGREEMENT. This system may be accessed and used by authorized personnel only. Authorized users may only perform authorized activities and may not exceed the limits of such authorization. Disclosure of information found in this system for any unauthorized use is strictly prohibited. All activities on this system are subject to monitoring.