Patient Registration Rep

Customer Service
0022621 Requisition #
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Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patients First service standards. Schedules studies for patients who walk-in but cannot be immediately accommodated within the schedule. Obtains and verifies patient demographics, clinical data/orders, and financial and insurance information. Educates patients regarding hospital policies, procedures, expectations, and financial liabilities. Obtains, interprets, and documents all pertinent financial and insurance information regarding eligibility, verification, pre-certification and authorization requirements, and co-payments.  Determines and assigns company/plan codes and completes assignment of payor priorities. Requests, accepts, and posts payments for services.  Secures and balances collection of assigned bank; prepares and submits deposits. Encourages teamwork through interdepartmental communication. Identifies potential problems and notifies the manager. Organizes paperwork for patients by gathering the necessary materials and monitoring progress. As needed, guides patients to the changing rooms, identifies and communicates any special needs, demonstrates locker functionality and monitors patients while they wait for their service. Enters diagnostic and testing department orders within the NMH computer systems. Interacts with various hospital departments and physicians’ offices to effectively direct patients through the NMH system in a patient/customer-friendly manner. Identifies and minimizes financial risk to the Hospital. Promotes accuracy and timeliness of data processing. Maintains customer service objectives.  Performs other duties as assigned. AA/EEO.


·         High school diploma.

·         Minimum of one year experience in customer service or patient relations.

·         Excellent interpersonal verbal communication skills.

·         Excellent problem solving skills.

·         Computer data-entry/typing experience.



·         Degree or additional training in business, communication or healthcare.

·         Experience in a healthcare setting.

·         Knowledge of patient registration/ scheduling / billing systems.

·         Experience with automated patient scheduling.

·         Bilingual language skills.

·         CHAA Certification

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Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

Access to NMHC resources through this system is subject to the terms of the NORTHWESTERN MEMORIAL HEALTHCARE INFORMATION ACCESS AND CONFIDENTIALITY AGREEMENT. This system may be accessed and used by authorized personnel only. Authorized users may only perform authorized activities and may not exceed the limits of such authorization. Disclosure of information found in this system for any unauthorized use is strictly prohibited. All activities on this system are subject to monitoring.