Manager, Bluhm Cardiovascular Institute (BCVI) Outcomes Management Program (OMP)

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Management-Healthcare
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0022619 Requisition #
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Summary:
 
The Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
 
Collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction.  The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit. The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision.   The Manager identifies and develops organizational talent and embraces continuous learning of self and others.
 
 
Core Skills: Outcomes Manager
 
  • Develops and implements innovations in patient care that fosters quality, safety and effectiveness and serve as a model for care nationally
    • Facilitates annual goal development for department and collaborates with Director
       
  • Leads the development and implementation of approaches to attain top decile performance on all quality and patient satisfaction metrics
    • Supports continuous quality improvement initiatives during the  Define, Measure, Analyze and Implementation (DMAIC) phase with other managers and directors
       
  • Demonstrates strong analytical skills and ability to utilize data to support patient experience objectives
     
  • Develops department and service line dashboards and acts as resource to obtain and create other outcomes reporting needs
 
  • Supports research initiatives
 
    • Collaborates with clinical, IT and statistical  teams to support publications
       
  • Attracts, develops, and retains exceptional staff/employees and provides them with an environment that fosters excellence through continuous learning
    • Collaborates with Human Resources and other managers to ensure appropriate staffing
    • Advances innovative retention strategies for staff
    • Collaboratively manages the disciplinary process when appropriate
    • Facilitates the annual performance review process
    • Ensure application of staffing tools
       
      Basic Core Skills:
  • Customer Focus:
  • Clearly identifies the internal and external customer(s) for their department or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
  • Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
  • Coaching and Development:
  • Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
  • Tracks coaching discussions and actual performance of associates to ensure accountability.
  • Seeks ways to match staff members’ talents and career interests with organizational opportunities.
  • Continuous Learning:
  • Continually examines ways to improve business relationships with customers, suppliers, community, etc.
  • Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.
     

    Additional Key Functions:
     
    Also works closely with the departments who are monitoring cardiovascular data such as (but not limited to):
     
  • Clinical Trials Unit (i.e., databases for the Society of Thoracic Surgeons (STS) and American College of Cardiology (ACC))
  • Vascular Surgery (i.e. Society for Vascular Surgery Vascular Quality Initiative, National Surgery Quality Improvement Program (NSQIP), other vascular outcomes)
  • Business Development (i.e. CaseMix, UHC, CompData)
  • Clinical Documentation
  • Clinical Quality (i.e. Leapfrog, “Get with the Guidelines”, other quality indicators)
  • Emergency Department
  • Infection Control
  • Patient Care Services
  • Physician Practices (i.e. Centers for Medicare and Medicaid Services Physician Quality Reporting (PQRI))
  • Patient Services (i.e. Patient Satisfaction)
  • Surgical Services
 
This individual would develop and implement corrective action plans to resolve unfavorable outcomes.  The corrective action plan would be multi-dimensional depending on the problem identified with key leadership and/or key departments engaged to ensure successful resolution.  This individual will provide global oversight to the outcomes management program which will allow us to enhance our clinical care through our knowledge gained through quality-enhancement and outcomes research and to educate the public regarding our results and cardiovascular services. 
 
Essential functions associated with Outcome’s Management Program (OMP), staff and Clinical Trials Unit (CTU) outcome’s database:
 
  • Core Skills: Time, People and Resource Management
  • Establishes, implements, and monitor budgets (i.e. fund, operations).to achieve defined targets
  • Recruits and retains staff members consistent with the BCVI, NMH, CTU and respective organization’s human resource plan.
  • Staffs each program with a diversified and appropriately qualified, credentialed competent staff who will support and exemplify the hospital’s Patient’s First and Best People philosophy through internal transfers, staff development and external recruitment.
  • Develops systems for the responsible use of all hospital resources.
  • Customer Focus:
  • Clearly identifies the internal and external customer(s) for outcome’s program and their respective requirements and expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and interventions as appropriate.
  • Creative Leadership:
  • Translates organizational vision into BCVI and CTU’s vision that engages each staff member in contributing to and achieving that vision.
  • Coaching and Development:
  • Provides daily, just-in-time feedback to improve performance of staff.
  • Tracks coaching discussions and actual performance of staff.
  • Seeks ways to match staff members’ talents and career interests with organizational opportunities.
  • Coaches, monitors, and disciplines staff to ensure continued competence and full performance.
  • Identifies and pursues activities and development opportunities which are appropriate for position and development objectives.
  • Mentors and teaches staff through informal and formal roles.
  • Continuous Learning:
  • Continually examines ways to improve business relationships with customers, including staff, physicians, vendors and the community.
  • Seeks out and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.
  • Program Development/Oversight:
  • Reinforce standard operating procedures for data collection, data validation systems, database modification and data integrity.

 

Additional Functions:

 

Operations and Quality

  • Provide consistent oversight of quality outcomes and assist in the coordination of practice pattern improvements when warranted
  • Maintain abreast of hospital wide efforts related to the collection of cardiovascular data collected for quality review and reporting.
  • Improve accuracy and efficiency of data collection for external reporting by developing a systematic process for better understanding of hospital-wide cardiovascular data needs for internal or external submission
  • Develop and maintain formal structure that provides an avenue for discussion regarding the results and development of an action plan (when applicable) aimed at eliminating long term effects of deficiencies.
  • Lead outcomes task force to ensure develop action plans result in improved outcomes
 
Internal and External Education
  • Participate in education opportunities across campus partners (i.e., NMH, NMFF, NU) aimed at increasing knowledge base for the staff, external healthcare providers and/or patient/consumer with regarding to outcomes.
  • Interact with external entities (if/when applicable) in an effort to identify educational opportunities (e.g., present to local  and national organizations/agencies regarding which outcome measures provide the best understanding of  cardiovascular excellence)
 
Marketing
  • Participate in marketing efforts which highlight BCVI’s outcomes to ensure data accurately depicted
  • Review and approve all cardiovascular publicly reported outcomes
  • Collaborate with Internet Strategies and Clinical Quality regarding the BCVI’s presence on the NMH quality website
 
Other Responsibilities
  • Foster a positive environment through open, respectful communication patterns
  • Adhoc projects as warranted
 
EOE/AA.

Required:

  • Bachelor's degree.
  • Demonstrates personal alignment with NMHs core values of integrity, excellence, patients first, and teamwork.
  • Effective communication and interpersonal skills.
  • Ability to plan, organizes, and directs the activities of others.
  • Licensed as a professional nurse in the State of Illinois.

  

Desired:

  • Master's degree
  • Certification in area of specialty or administration
  • 3-5 years of work experience in healthcare
  • Qualified by training; experience, interest, demonstrated current ability, and shall be willing and able to discharge the duties of his/her office.
  • Possess, interpersonal, and time-management skills, organizational skills and a working knowledge of trends in cardiovascular disease.
  • Strong project management and analytical skills
  • At least 4-6 years in a hospital business management environment
  • Working knowledge of adult cardiac and/or vascular populations
  • Experience working with adult cardiac and/or vascular populations

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