Application Support Analyst
- Apr 12, 2017 Post Date
- 0020431 Requisition #
Develops skills necessary to support assigned services and systems while learning the integration and interaction of all supported services and systems. Monitors the production-issue queue and resolves issues while maintaining our Customer Service Level Agreements. Adheres to and enhances quality-assurance standards, systems development and delivery methodologies. Contributes to analysis relating to application build and functionality of systems to ensure reliability for current and/or future use. Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IT environment.
Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, end-users, etc.). Develops a basic understanding of the business and clinical processes at NMHC and the operational environments of assigned customer.
Communicates clearly, responsively, and purposely with customers and team members. Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.
Seeks to improve talents and skills consistent with overall IS direction. Acts as a resource for members of the application teams.
Shifts among different support roles as required by situation. Adapts to rapid change and manages multiple priorities. Contributes to the IS Knowledge Repository. AA/EOE
· 0-3 years experience in core discipline.
· Bachelors Degree or equivalent work experience.
· 1-3 years experience in core discipline in the healthcare industry.