Admit and Reg Ops Coordinator

General Business
0022927 Requisition #
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Assesses customer and service needs for unit processes/operations.  Directs and monitors activities performed by assigned staff. Performing this function may involve face to face or phone contacts, repetitive keyboard/data entry and viewing various systems using the PC monitor; filing, writing, walking between department locations and working in multiple work sites. Monitors staff performance to ensure compliance and expectations are met consistently. Develops and implements creative methods for staff motivation resulting in exceptional staff performance and increased employee engagement. Develops/revises procedures to ensure the departments and hospitals objectives are met.  Ensures staff understanding and compliance of departmental and NMH performance standards, goals, policies and procedures. Coaches, motivates and further develops staff to support achievement of department goals and for the continued success of the organization. Coordinates and manages staff scheduling and coverage to accomplish optimum coverage.  This may involve walking and working in multiple worksites. Resolves complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.) or provides recommendations for resolution to manager. Reviews changes in processes or operations to support immediate service needs, goals and objectives with manager and then helps implement changes across the department. Provides professional and constructive environment for communication across units/departments and resolves operational issues.  May attend intra/interdepartmental meetings which involve walking within NM Campus. Oversees the inventory system to ensure appropriate and adequate supply levels to meet department requirements. Oversees the submission of supply requests in accordance with section budget requirements and Purchasing requirements. Identifies, investigates, and develops support for and assists in the implementation of new tools/technology necessary to maintain and improve productivity, effectiveness, quality, customer service, reduce risk and/or reduce costs. Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management. Participates with the Manager in the recruitment, interviewing, and hiring of qualified staff. Provides input to management on budget issues, staffing, cost containment strategies and capital needs. Provides staff with monthly attendance review. Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking. Assists in leading and/or developing employee engagement participation and improvement. Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals are met. Actively ensures staff compliance to Rules of Personal Conduct. Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery. Completes other duties assigned by manager. Additional Functions, Assesses and communicates staff development needs to manager as well as providing feedback to the Manager to support periodic individual evaluations of staff. Develops, coordinates, presents and participates in staff education and training programs including new system deployment and go live support. Conducts routine staff meetings. Provides leadership in Patients First, the Admitting and Registration Guiding Principles and AIDET standards through modeling behaviors and coaching others. Assist in developing staff for future leadership positions based on career path discussions with staff. Develops tools to support staff and enhance efficiency. Provides input into staff performance reviews.  May participate with manager in conduction staff performance reviews. Plans, executes and resolves all routine technical needs of the unit (phone, copiers, fax machines, PCs, etc). Gathers all information required for departmental reporting.  Produces reports as required. Monitors daily transaction activity to ensure compliance with procedures. Reviews and edits staffs Automated Time Reports for accuracy. EOE/AA.





·         Bachelor’s Degree from accredited college.

·         Four to six years of increasingly responsible positions within a related health care or customer service setting.

·         Strong leadership, organization, planning and time management skills.

·         Strong personal computer skills (word, excel, powerpoint, visio).

·         Excellent verbal and written communication skills.

·         Excellent interpersonal skills.   

·         Demonstrated problem solving skills.

·         Technical competence in appropriate health care provider areas.

·         Supervisory experience or training.

·         Strong financial aptitude and business acumen.

·         Bilingual language skills.




·         CHAA certified.


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Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

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